Liberty-i Logo - Click to return Home  
Liberty-istore
   
 
  Get Connected
 
  F.A.Q.s
 
  Helpdesk
 

 

Opening sentence about Frequently asked questions...

 

Q1: How Do I Connect To A Liberty-i Network?
A1: Whether you're connecting via Ethernet (cable) or via Wireless, connecting to a Liberty-izone is simple. Please note you will need to purchase a Liberty-i prepay card containing a scratch off panel which reveals your unique authorisation code to access the Internet. In the event of accessing a liberty-izone via wireless, your WLAN adaptor must comply to IEEE 802.11b Global Wi-Fi (WECA) standard.

1A.
Wireless. You either have to have your own wireless card or integrated wireless function installed or you may use the Liberty-i card with its software prior to getting connected to the Liberty-izone and the Internet.

1B.
Wired connections (Ethernet). Plug in the cable in your hotel room to either your integrated Ethernet port or Ethernet adaptor card.

2.
Switch on your computer and allow it to fully boot up.

3.
Click on your Internet Explorer to go to the login page.

Once you are at the login page, you will need to enter the unique pass code on your Liberty-i prepay card. Once you have done that, you will be connected to the Internet for the period of time you have purchased.
top
Q2: I am already wireless enabled. How do I connect?
A2: If your Laptop PC, Notebook or Handheld PDA is already wireless enabled using an IEEE 802.11b or WECA / Wi-Fi approved WLAN adaptor, then you can enjoy high speed broadband Internet access by following these simple instructions.

1. Ensure you are within range of a Liberty-izone.

2. Disable WEP Key function

3. Set your WLAN “SSID” (Service Set Identifier) to Liberty-izone

4. Launch your internet browser and you will be automatically re-directed to the venue portal page.

5. Enter your Pre-paid Voucher Passkey* and follow the on screen instructions and you will instantly connect to the internet.

You have now “cut out the cable” and are connected to the high speed internet.

* N.B. Remember and keep secure your newly created user name and password for future logons.
top
Q3: I am not yet wireless enabled. Do you have a WLAN card I could use?
A3: No problem. We have a number of Wireless LAN adapter kits complete with Liberty-i CD autoloaders, available from reception. By following the simple on screen instructions, you too can enjoy the Liberty-i Broadband Wireless experience.
top
Q4: When I launch my Internet browser it keeps looking for a dial-up connection.
A4: This may be due to your web browser being set to “Always dial my default connection”.
To ensure that you web browser launches via the WLAN adapter then follow the instructions below:

1. Select your internet browser properties by right clicking on your desktop internet browser icon.

2. Select “Connection”.

3. Check “Dial whenever a network connection is not present”.
top
Q5: My PC or Notebook will not allow me to load new software or I require Administrator rights to load new software.
A5: Some companies enforce an IT policy that restricts the loading of unauthorised software. If you require administrator rights then you must consult with your Systems Administrator.
Alternatively you can use one of the WLAN/Ethernet converters available from reception.
top
Q6: PC or Notebook is not supported by the Liberty-i Wireless LAN adapter kit?
A6: This is still not a problem. You can use one of the WLAN/Ethernet converters available from reception.

1. Simply plug the WLAN/Ethernet converter in to your PC Ethernet port and connect the power via your USB port, or via the AC/DC mains converter provided.

2. Launch your internet browser and you will be automatically re-directed to the venue Portal Page.

3. Enter your Pre-paid Voucher Passkey* and follow the on screen instructions and you will instantly connect to the internet.
top
Q7: What is VPN?
A7: VPN stands for: Virtual Private Network.
This enables your corporate server to identify you as a valid end user and set up a secure, encrypted session, all the way across the Internet, to your PC or Notebook, known as the “client”.
top
Q8: Tell me more about Liberty-i!
A8: Liberty-i is a branded solution from Liberty-izone Ltd.
Please feel free to visit us at: http://www.liberty-izone.com or email us at: info@liberty-izone.com
top
Q9: How do I log off or end my Liberty-i Internet session.
A9: To end your Liberty-i Internet session click "Logoff" in the pop-up window. Alternatively, enter url http://logoff.liberty-izone.com.
top
Q10: There is no pop-up window.
A10: Enter http://logoff.liberty-izone.com to end your Liberty-i session.
top
   
   
Liberty-i Logo - Click to return Home
About Us | Product | Technologies | Support | Contact | Disclaimer

© 2009 Liberty-izone Ltd. All rights reserved.